Product FAQ
Are Redland Goods products connected to Redland Tours?
Yes, they are part of the Redland Tours universe, but are separate from tourism services.
Purchasing a physical product does not include guided tours, tours, on-site assistance, or other travel services, unless otherwise specified in writing.
What does it mean to purchase a Redland Goods product?
It means carrying a small piece of the Redland imagery with you: Namibia, roads, desert, wildlife, graphics, and real travel.
Every purchase also contributes to the development of the Redland Tours project: content, research, communication, and new experiences in the area.
Are the product images final?
Images and mockups are for illustrative purposes only. Colors, proportions, print placement, and details may vary slightly depending on the size, medium, and production process.
We do our best to display products accurately, but minor differences are normal.
Are the products available immediately?
It depends on the product. Some items may be available in stock, others may be produced on demand, pre-ordered, or handled by external partners.
When a product requires specific production or shipping times, we indicate this on the product page or in the order confirmation.
Can I return a product?
Yes, standard products can be returned within 14 days of delivery, if they are intact, unused, unwashed, and in their original condition.
Return shipping costs may be borne by the customer, unless the error, defect, or non-conformity is attributable to Redland Tours.
Are there any products excluded from returns?
Yes. Unless due to a defect or error attributable to Redland Tours, the following may be excluded from returns:
- personalized products;
- custom-made products;
- used, washed or damaged products;
- products without labels or original packaging, when essential;
- items that cannot be returned for hygienic reasons, if opened or used.
What happens if I receive a defective or incorrect product?
Write to us at INFO@REDLANDTOURS.COM, indicating your order number, the name used for the purchase, a description of the problem, and clear photographs of the product received.
If the defect, error, or problem is confirmed, we will consider a replacement, refund, credit, or other suitable solution.
How long does shipping take?
Shipping times depend on product availability, destination country, shipping method, any on-demand production, and courier handling.
Any estimated times will be indicated on the product page, at checkout, or in the order confirmation.
Do you also ship outside Namibia or Italy?
When available, yes. Shipping options depend on the product and the destination country.
For international shipments, any customs duties, import taxes, or local charges may be borne by the customer.
Can I modify an order after submitting it?
If the order has not yet been processed or produced, we can try to modify it. Please write to us as soon as possible at INFO@REDLANDTOURS.COM.
For products already in production, shipped or made to order, modification may not be possible.
T-shirt FAQ
How do I choose the right size?
Always check the size guide before purchasing. If you are undecided between two sizes, consider the fit you prefer: more regular or looser.
Measurements may vary slightly depending on the model and manufacturing process.
Can I change the size?
Size exchanges are only possible if the product is available and if the returned item is intact, unused, and in its original condition.
Shipping costs for exchanges may be charged to the customer, unless the error is attributable to Redland Tours.
How should I wash the t-shirt?
To preserve the print for longer, we recommend gentle washing, preferably inside out, avoiding high temperatures and aggressive tumble dryers.
Always follow the specific instructions on the product label, if present.
Tote bag FAQ
Is the tote bag suitable for daily use?
Yes, it's designed as a light and practical accessory for everyday use: books, small purchases, personal items, days out, travel, or light luggage.
It is not designed for excessive loads or technical uses.
Can the print on the tote bag vary?
Yes, on natural fabrics or soft surfaces there may be slight variations in the yield, position, or intensity of the print.
These are normal differences in the production process and are part of the product's character.
Hat FAQs
Is the cap adjustable?
If the model is adjustable, it will be indicated on the product page. Before purchasing, always check the details, fit, and closure system.
Can the embroidery have small variations?
Yes. There may be slight differences in the texture, position or relief of the embroidery on embroidered products.
These are normal production variations, not defects, unless there are obvious errors or actual damage.
Questions about the product?
Contact us before purchasing if you have questions about sizing, availability, shipping, returns, or product details.
Email: INFO@REDLANDTOURS.COM