Privacy Policy

Privacy Policy

Redland Tours

Last updated: 18 October 2026

This Privacy Policy describes how Redland Tours collects, uses, stores and protects the personal data of users, customers, travellers and visitors to the site.

You can submit an enquiry using the form or contact us by email or WhatsApp. An enquiry does not subscribe you to marketing. Newsletter subscriptions and online accounts are inactive. We use Brevo to forward form enquiries by email to info@redlandtours.com.

Redland Tours processes personal data with attention, proportion and transparency, using it only for legitimate, operational, commercial, administrative or legal purposes related to the services required.

1. Data controller

The data controller of personal data is:

Redland Tours CC
Commercial name: Redland Tours
Registered office: 57 Andimba Toivo-Ya-Toivo Street, Windhoek, Namibia
BIPA Registration: CC/2026/01782
NamRA / Tax ID Registration: On request
Email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693

For any request relating to privacy or the processing of personal data, you can write to:

INFO@REDLANDTOURS.COM

2. Scope of application

This Policy concerns data processed by Redland Tours in the context of:

• website navigation;

• enquiries sent by email, WhatsApp or social media;

• request for commercial proposals;

• organization of guided tours, tours, tailor-made trips, experiences and on-site assistance;

• management of payments and refunds relating to travel services;

• The newsletter is not active on this website and no subscriptions are collected. For travel enquiries, write to info@redlandtours.com or contact us on WhatsApp. Receiving a reply to your enquiry does not constitute consent to promotional communications.

• management of photographic or video content, where authorized;

• pre-trip, during-trip and post-trip communications;

• administrative, fiscal, accounting, legal or security obligations.

3. Types of data processed

Redland Tours may process different categories of personal data, depending on the service requested.

Identification and contact data

They can be collected:

• name and surname;

• email address;

• telephone number;

• WhatsApp contact;

• Country of Residence;

• city ​​or geographic area;

• communication language;

• company data, if the customer acts on behalf of a company or agency.

Travel data

To prepare a proposal or organize a tourist service, Redland Tours may collect:

• travel dates;

• number of participants;

• age of participants, when relevant;

• travel preferences;

• desired comfort level;

• indicative budget;

• personal interests;

• logistical needs;

• requested destinations;

• duration of the trip;

• information on flights, arrival or departure;

• any special requests.

Data necessary for booking

To confirm and manage tourist services, Redland Tours can deal with:

• travellers' personal data;

• data present in travel documents, if necessary;

• passport or document number, if requested by specific suppliers, authorities or services;

• nationality;

• dates of birth, if necessary for reservations, minors, insurance or activities;

• driving license or car rental data, if relevant;

• information needed by lodges, guides, local suppliers, activities or authorities.

Data relating to health or personal needs

For reasons of safety, organization and correct provision of the service, the customer can voluntarily communicate:

• allergies;

• food intolerances;

• dietary needs;

• motor limitations;

• medical conditions relevant to travel;

• pregnancy;

• essential therapies or medications;

• need for special assistance;

• difficulty sustaining long transfers;

• other relevant personal conditions.

These data are processed only when necessary to assess the compatibility of the trip, properly arrange the services, inform involved suppliers or protect the safety and well-being of the traveller.

Payment data

Payments can be handled through banks, payment platforms or third-party providers.

Redland Tours may process payment-related information, such as:

• amount paid;

• date of payment;

• payment method used;

• payment status;

• details necessary for accounting reconciliation.

Redland Tours does not fully store sensitive payment cards data, except as is securely managed by authorized payment providers.

Browsing data and cookies

While browsing the site, technical data may be collected, including:

• IP address;

• browser type;

• device used;

• operating system;

• pages visited;

• date and time of the visit;

• aggregate statistical data;

• cookie preferences.

The use of cookies, analysis tools, pixels or similar technologies is governed by the site's Cookie Policy, where present.

Data for newsletters and marketing

The newsletter is not active on this website and no subscriptions are collected. For travel enquiries, write to info@redlandtours.com or contact us on WhatsApp. Receiving a reply to your enquiry does not constitute consent to promotional communications.

Images, videos and content

Photographic or video content can be created during travel, visits or activities.

Redland Tours will not use recognizable images of customers for promotional purposes without consent, unless otherwise written agreement.

4. Purpose of the processing

Redland Tours processes personal data for the following purposes.

Respond to requests

The data is used for:

• respond to requests for information;

• manage conversations via email, WhatsApp or other channels;

• understand customer needs;

• evaluate the feasibility of a proposal;

• send quotes or initial evaluations.

Prepare commercial proposals

The data can be used for:

• build itineraries;

• check availability;

• coordinate with lodges, guides, activities and partners;

• estimate prices;

• propose solutions consistent with the request;

• personalize the proposal.

Manage reservations and tourist services

The data is processed for:

• confirm services;

• book facilities, activities, guides or transport;

• organize briefings, welcomes, guided tours or on-site assistance;

• manage changes, cancellations or operational requests;

• communicate with third party suppliers involved;

• provide assistance before, during and after the trip.

Administrative, fiscal and legal obligations

The data can be processed for:

• accounting;

• billing;

• tax obligations;

• payment management;

• complaints management;

• fraud prevention;

• protection of the rights of Redland Tours;

• obligations required by competent authorities.

Travel safety and management

Some data may be processed for:

• evaluate the suitability of the trip;

• manage health or dietary needs;

• prevent risk situations;

• inform suppliers involved, if necessary;

• guarantee assistance in case of emergency;

• adapt services or activities to communicated needs.

Marketing and newsletters

The newsletter is not active on this website and no subscriptions are collected. For travel enquiries, write to info@redlandtours.com or contact us on WhatsApp. Receiving a reply to your enquiry does not constitute consent to promotional communications.

5. Legal bases of processing

Redland Tours processes personal data based on one or more of the following legal bases.

Execution of a contract or pre-contractual measures

Processing is necessary to answer enquiries, prepare proposals, confirm services and deliver journeys, experiences or tours.

Consent

Consent may be requested for:

• newsletters;

• promotional communications;

• use of recognizable images;

• processing of particular data that is not strictly necessary;

• cookies or non-essential tools, if applicable.

Consent can be revoked at any time.

Legal obligation

Some data may be processed to comply with tax, accounting, administrative, customs, regulatory or legitimate requests of competent authorities.

Legitimate interest

Redland Tours may process data on the basis of its legitimate interest to:

• manage relationships with customers and suppliers;

• prevent fraud;

• protect the site;

• improve services and communications;

• manage complaints;

• protect your rights;

• maintain operational and IT security.

Vital interests or safety of the traveller

In exceptional cases, personal data or health information may be processed to protect the health, safety or safety of the customer or other participants.

6. Provision of data

The provision of data is partly necessary and partly optional.

The customer is free not to provide certain data, but the absence of necessary information may prevent Redland Tours from:

• respond correctly to the request;

• prepare a proposal;

• confirm a reservation;

• organize services;

• provide assistance;

• evaluate the compatibility, safety or feasibility of the trip.

The provision of data for newsletters, marketing or promotional use of images is always optional.

7. Communication of data to third parties

To provide the requested services, Redland Tours may communicate some personal data to third parties, including:

• lodges;

• guesthouses;

• campsites;

• guides;

• drivers;

• car rental companies;

• activity providers;

• local operators;

• tourism partners;

• transport companies;

• outdoor service providers;

• parks or local authorities where necessary;

• insurance companies, if involved;

• tax, administrative or legal consultants;

• banks and payment platforms;

• email marketing services;

• IT providers, hosting, cloud, security and site maintenance.

The data communicated will be limited to what is necessary for the specific purpose.

Third party suppliers may act, depending on the case, as independent data controllers or as processors for Redland Tours.

8. Transfer of data outside the European Union

Redland Tours is based in Namibia.

If the customer is in Italy, the European Union or the European Economic Area, some data may be transferred to Namibia or other countries outside the EU/EEA to manage the enquiry, proposal, booking, journey or assistance.

The transfer may be necessary, for example, to communicate with lodges, guides, local suppliers, tourist partners, activities, structures, transport services or persons involved in the organization of the trip.

Redland Tours takes reasonable steps to limit data transferred to what is necessary and to protect information during communication with third parties.

When required by applicable law, Redland Tours will take appropriate guarantees for international data transfer, including standard contractual clauses, agreements with suppliers, technical and organizational measures or other basics provided for by applicable law.

9. Data retention

Redland Tours retains personal data for as long as necessary for the purposes for which it was collected.

In general:

• Enquiries without a booking: we keep related correspondence and proposals for 12 months from the last substantive exchange with you about the enquiry. Redland promotional messages do not restart this period; any applicable obligations or disputes concern only relevant data.

• data relating to confirmed proposals and travel: for the time necessary to provide the service and to the management of administrative, tax, accounting or legal obligations;

• tax and accounting data: for the period required by applicable legislation;

• data relating to complaints or disputes: for the time necessary to manage and protect rights;

• The newsletter is not active on this website and no subscriptions are collected. For travel enquiries, write to info@redlandtours.com or contact us on WhatsApp. Receiving a reply to your enquiry does not constitute consent to promotional communications.

• data relating to images and promotional content: as provided for by the consent given.

When the data is no longer necessary, Redland Tours cancels, anonymizes or retains only if required by legal obligations or for the protection of its rights.

10. Data Security

Redland Tours takes reasonable technical and organizational security measures to protect your personal data from:

• unauthorized access;

• loss;

• destruction;

• modification;

• improper disclosure;

• improper use;

• unauthorized treatment.

Measures may include:

• limited access to data;

• account protection;

• use of reliable digital tools;

• controlled archiving;

• limitation of data shared with suppliers;

• be careful when transmitting sensitive data or documents;

• updating of internal procedures.

No digital system can guarantee absolute security. Redland Tours invites users not to send unnecessary data or sensitive information through unsafe channels.

11. Data relating to minors

Redland Tours may process data relating to minors when this is necessary to organize trips, activities, tourist services, documentation, entry requirements or bookings.

Minors' data must be provided by parents, legal guardians or authorized adults.

Redland Tours does not knowingly collect child data for marketing purposes without proper parent or guardian consent, where required.

12. Newsletter and promotional communications

The newsletter is not active on this website and no subscriptions are collected. For travel enquiries, write to info@redlandtours.com or contact us on WhatsApp. Receiving a reply to your enquiry does not constitute consent to promotional communications.

13. WhatsApp, email and social media

The customer can contact Redland Tours via WhatsApp, email, Instagram, social media or other channels.

When the customer uses third-party platforms, the processing of data by such platforms is also regulated by their privacy policies.

Redland Tours uses these channels to:

• respond to requests;

• provide information;

• send operational updates;

• coordinate services;

• managing communications concerning the journey.

The customer is invited not to send through WhatsApp, social media or channels not strictly necessary sensitive data, documents or confidential information, unless required for proper service management.

14. Cookies and tracking tools

The Redland Tours website may use technical cookies and, after consent, analytical cookies, marketing, pixels or similar tools.

Cookies can be used for:

• operate the site;

• improve navigation and performance;

• analyze traffic and user behavior;

• remember preferences;

• measure campaigns;

• show relevant content or ads, where applicable.

For further information, the user can consult the site's Cookie Policy.

Links: Cookie Policy

15. Rights of the interested party

Within the limits established by the applicable legislation, the interested party may exercise the following rights:

• access your personal data;

• request the rectification of inaccurate data;

• request the deletion of data;

• request the limitation of processing;

• object to the treatment;

• request data portability, where applicable;

• revoke the consent given;

• oppose direct marketing;

• lodge a complaint with a competent authority.

To exercise their rights, the interested party can write to:

INFO@REDLANDTOURS.COM

Redland Tours may request additional information to verify the applicant's identity before proceeding.

16. Withdrawal of consent

When the processing is based on consent, the customer can revoke it at any time.

The revocation of consent does not affect the lawfulness of the processing carried out before the revocation.

Revocation of consent for newsletters or marketing does not affect the possibility of receiving operational, administrative or contractual communications relating to services already requested or purchased.

17. Privacy complaints

If you believe that the processing of your personal data is incorrect, you can contact Redland Tours at:

INFO@REDLANDTOURS.COM

Redland Tours undertakes to evaluate the request and provide feedback within a reasonable time.

If the customer is located in the European Union, he can also contact the competent supervisory authority of his country.

For Italy, the competent authority is Guarantor for the Protection of Personal Data.

18. Links to third-party sites or services

The Redland Tours site may contain links to third-party sites, platforms, services or content.

Redland Tours is not responsible for the privacy practices, content, or security of external sites and services.

The user is invited to consult the privacy policies of third parties before providing personal data.

19. Processing for statistical purposes or improvement of the service

Redland Tours can use aggregated or anonymized data to analyze demand trends, customer preferences, content performance, communications effectiveness, service quality and project development.

When the data is anonymous and does not allow to identify a person directly or indirectly, personal data is not considered.

20. Changes to this Policy

Redland Tours may update this Policy for operational, legal, technical, commercial or organizational reasons.

The updated version will be published on the site with indication of the date of the last update.

When the changes are significant, Redland Tours may communicate them in an appropriate manner.

21. Contacts

If you have any questions regarding this Policy or the processing of your personal data, you can contact Redland Tours:

Redland Tours CC
57 Andimba Toivo-Ya-Toivo Street
Windhoek, Namibia

Email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693