Legal information
Legal Information
Redland Tours
Last updated: May 20, 2026
This Legal Notice governs the use of the website, content, materials, information and communications published by Redland Tours.
By accessing the website, browsing its pages or using available content, the user accepts the conditions in this Legal Notice, the Terms and Conditions of Service, the Privacy Policy and the Cookie Policy, where applicable.
1. Site owner
This site is managed by:
Company name: Redland Tours CC (Close Corporation)
Commercial name: Redland Tours
Registered office: Units 138 & 139 3rd floor Maerua Mall, Windhoek, Namibia
Address: 57 Andimba Toivo-Ya-Toivo Street, Windhoek, Namibia
NTB registration: TFA01555
BIPA Registration: CC/2026/01782
NamRA / Tax ID Registration: On request
Official email:INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693
2. Nature of the site
The Redland Tours website has informational, commercial, editorial and promotional purposes.
Through the site, Redland Tours can present:
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tourist services;
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guided tours;
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tours;
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tailor-made trips;
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experiences in Namibia;
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on-site assistance;
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editorial content;
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articles, guides or travel information;
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photographic, video, graphic or narrative materials;
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information about the Redland project.
The information published on the site does not automatically constitute binding offer, confirmed reservation, legal advice, medical, insurance, tax or customs.
Each tourist service, commercial proposal, travel, tour, experience or purchase is governed by the specific conditions applicable and, where required, by written confirmation.
3. Accuracy of information
Redland Tours undertakes to keep the information on the site accurate, updated and consistent with the services offered.
However, some contents may be subject to modifications, variations or updates, even without notice.
Information about prices, availability, itineraries, activities, lodges, properties, partners, travel conditions, documents, visas, health requirements, taxes and park fees may change over time.
Redland Tours does not guarantee that all the information on the site is always free of errors, omissions, refutes, technical inaccuracies or data not updated.
In case of obvious error, Redland Tours reserves the right to correct, modify or cancel information, prices, descriptions, content or proposals before the definitive confirmation.
4. Travel information
The information published on the site related to Namibia, destinations, parks, roads, climate, fauna, seasonality, documents, safety, health, visas or entry requirements have informative and orientation purposes.
This information does not replace official sources, competent authorities, embassies, consulates, airlines, health authorities, customs authorities or government bodies.
The traveler remains responsible for checking before departure:
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passport validity;
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visa or entry authorisations;
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health requirements;
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travel insurance;
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documents for minors;
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driving license and international driving licence, if necessary;
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customs rules;
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safety conditions;
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official updates relating to the destination country.
Redland Tours may provide guidance support, but does not respond to problems arising from failure to verify personal, documented, health, insurance or regulatory requirements by the customer, unless otherwise applicable inderogable provision.
5. Commercial proposals and reservations
The information published on the site does not automatically constitute a binding commercial proposal.
Sending a request via website, email, WhatsApp, social media or other channels does not constitute a confirmed booking.
A booking is considered confirmed only in accordance with the Terms and Conditions of Service, normally after:
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sending a commercial proposal;
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written acceptance by the customer;
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payment of the deposit, balance or requested amount;
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confirmation of availability;
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acceptance of the applicable conditions.
Any prices, itineraries, descriptions or availability on the site may be indicative and subject to confirmation.
7. Intellectual property
All content on the Redland Tours website, unless otherwise indicated, is owned by Redland Tours or their respective owners.
The following are protected, for example:
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lyrics;
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photographs;
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video;
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graphics;
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illustrations;
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logos;
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trademarks;
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trade names;
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layout;
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concept;
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design;
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editorial content;
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downloadable materials;
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itineraries, descriptions and narrative content;
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visual and creative elements of the brand.
It is forbidden to copy, reproduce, modify, distribute, publish, sell, use commercially or use the contents of the site without written permission of Redland Tours or of the respective owner.
Access to the site does not give you any license, property, commercial use or exploitation of the published content.
8. Permitted use of the site
The user undertakes to use the site correctly, lawfully and respectfully.
It is forbidden:
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use the site for illegal or fraudulent purposes;
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compromise the security, operation or integrity of the site;
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attempt unauthorized access;
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copy content systematically;
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use unauthorized bots, scraping, crawlers, or automated systems;
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upload or transmit viruses, malware or harmful code;
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interfere with services, servers or infrastructure;
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use Redland content in a deceptive, offensive, or off-brand manner;
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impersonate Redland Tours or its representatives;
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use the site to send abusive, offensive or fraudulent communications.
Redland Tours reserves the right to restrict, suspend or prevent access to the site in case of improper use, abuse, violation of these terms or risk to security.
9. External links
The Redland Tours website may contain links to sites, platforms, social networks, services, suppliers, partners, maps, content or third party tools.
The presence of external links does not imply endorsement, control, warranty or liability by Redland Tours on the content, services, policies, availability or security of linked sites.
You access third party websites and services under your responsibility and are invited to consult the terms, conditions and privacy statements of your respective subjects.
10. Third Party Content
Some content, images, information, maps, tools, reviews, integrations or services on the site may come from third parties.
Redland Tours undertakes to use such content in a correct and, where necessary, authorized manner.
If a subject considers that a content on the site infringes intellectual property rights, image, privacy or other rights, he may contact Redland Tours at:
The report must include sufficient information to identify the disputed content and the right that is believed to have been infringed.
11. Site Availability
Redland Tours is committed to keeping the site accessible and functional, but does not guarantee that the site is always available, without interruptions, technical errors, slowdowns or malfunctions.
The site may be temporarily unavailable for:
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maintenance;
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updates;
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technical problems;
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provider failures;
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network problems;
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cyber attacks;
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force majeure;
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structural or operational changes;
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events beyond the control of Redland Tours.
Redland Tours is not liable for any damages, losses or disservices arising from the temporary unavailability of the site, unless otherwise applicable inderogable provision.
12. Cyber security
Redland Tours takes reasonable measures to protect the site and data processed through its digital channels.
However, no computer system can guarantee absolute security.
You are responsible for using secure devices, reliable connections, adequate passwords and attention to sending personal data, documents or confidential information through digital channels.
Redland Tours is not responsible for damages resulting from improper use of the site, user compromised devices, unsafe connections or non-member activities directly attributable to Redland Tours.
13. Limitation of liability on contents
The contents of the site are provided for informational, editorial and commercial purposes.
Redland Tours does not guarantee that all content will always be complete, up-to-date or suitable for your specific needs.
The user uses the information on the site under his own responsibility.
For travel, purchase, health, documents, insurance, visas, security or legal, tax or health issues, you are invited to consult official sources or qualified professionals.
No information published on the site must be interpreted as personalised professional advice, unless expressly stated in writing.
14. Communications via email, WhatsApp and social media
Redland Tours may communicate with users and customers via email, WhatsApp, telephone, social media, online forms or other digital channels.
Communications made through third party platforms are also subject to the conditions and privacy policies of their respective platforms.
You are invited not to send sensitive data, documents or confidential information via unsafe channels, unless necessary for the management of the requested service.
Redland Tours is not responsible for problems, delays, errors or unauthorized accesses attributable to third party platforms, unsafe connections or user devices.
15. Official channels
The official channels of Redland Tours are those indicated on the website and in the official communications sent by the team.
The customer is invited to pay attention to messages, profiles, telephone numbers, emails or payment requests not attributable to Redland Tours.
Redland Tours is not responsible for payments, agreements or communications made through unofficial channels, unless written confirmation from an official Redland contact.
In case of doubt about the authenticity of a communication, the customer can write to:
16. Payments
Payments for travel services or commercial proposals must be made only through methods indicated by Redland Tours or the official platforms used.
Redland Tours is not responsible for payments made to unauthorized parties, unconfirmed bank coordinates, suspicious links or unofficial channels.
The customer is invited to carefully check each payment request before proceeding.
17. Privacy and cookies
The processing of personal data is governed by the Privacy Policy published on the site.
The use of cookies, pixels, analysis tools or similar technologies is governed by the Cookie Policy, where present.
You are invited to consult these documents to understand how Redland Tours collects, uses, stores and protects your personal data.
18. Related Documents
This Legal Information must be read together with the other documents published on the site, including:
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Terms and Conditions of Service;
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Privacy Policy;
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Cookie Policy;
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Contact Information;
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any specific conditions stated in commercial proposals or service confirmations.
In case of conflict between this Policy and specific conditions accepted by the customer, the specific conditions prevail, unless otherwise applicable.
19. Applicable law and competent court
This Legal Notice, the use of the site and the content published are governed by the law of the Republic of Namibia, unless the application of any inderogable norms provided for by the law applicable to consumer or user protection.
For any disputes relating to this Policy, use of the site or published content, the competent judicial authorities of Windhoek, Namibia shall be competent, unless otherwise applicable.
In the event that the user acts as a consumer in accordance with the applicable legislation, this clause does not limit or exclude the rights, safeguards and inderogable holes recognized to the consumer by the law of the country in which he has his habitual residence, where such rules are applicable.
20. Changes to the Legal Information
Redland Tours may update this Legal Notice for operational, legal, technical, commercial or organizational needs.
The updated version will be published on the site with indication of the date of the last update.
The use of the site after the publication of the updates implies acceptance of the updated version, within the limits allowed by the applicable legislation.
21. Contacts
For questions, reports or requests relating to this Legal Policy, you can contact Redland Tours:
Redland Tours CC
57 Andimba Toivo-Ya-Toivo Street
Windhoek, Namibia
Email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693
