Contact details

Contact Information

Redland Tours

Last updated: May 20, 2026

This page provides the official Redland Tours contact details for travel enquiries, commercial proposals, assistance, privacy and administrative communications.

1. Company data

Company name: Redland Tours CC (Close Corporation)
Commercial name: Redland Tours
Registered office: Units 138 & 139 3rd floor Maerua Mall, Windhoek, Namibia
Address: 57 Andimba Toivo-Ya-Toivo Street, Windhoek, Namibia
NTB registration: TFA01555
BIPA Registration: CC/2026/01782
NamRA / Tax ID Registration: On request
Official email:INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693

2. Main contacts

For general requests, information on services, travel proposals, collaborations or administrative communications:

Official email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693

Redland Tours responds to requests as quickly as possible, compatibly with timetables, time zones, field operations, transfers, ongoing activities and team availability.

3. Travel requests and commercial proposals

For requests relating to guided tours, tours, tailor-made travel, experiences, on-site assistance, welcome, practical briefing or personalized itineraries, the customer can contact Redland Tours via:

Email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999

To prepare an accurate proposal, it is useful to indicate:

indicative travel period;
number of participants;
desired duration;
main interests;
desired comfort level;
any indicative budget;
any special needs;
city or airport of arrival and departure, if already known;
type of support required.

Sending a request is not confirmed booking. The reservation becomes effective only after acceptance of the proposal and payment of the amount required according to the conditions indicated.

4. Customer support and operational communications

For communications relating to a proposal already sent, a confirmed booking or an ongoing service:

Email: INFO@REDLANDTOURS.COM
WhatsApp: +39 334 320 8999
Namibia telephone: +264 81 822 8693

To facilitate the management of the request, the customer is invited to indicate:

name and surname;
proposal or booking reference;
date of the service or journey;
clear description of the request;
any useful documents or information.

8. Privacy and personal data

For questions relating to the processing of personal data, privacy requests, access, rectification, cancellation, limitation, opposition, withdrawal of consent or information about the Privacy Policy:

Email privacy: INFO@REDLANDTOURS.COM

In the request it is useful to indicate:

name and surname;
email address used to communicate with Redland Tours;
type of request;
any reference to a proposal, booking or newsletter.

Redland Tours may request additional information to verify the applicant's identity before proceeding.

9. Complaints and reports

For complaints, reports or disputes relating to travel services and refunds or another experience with Redland Tours:

Email: INFO@REDLANDTOURS.COM

The communication should include:

name and surname;
proposal or booking reference;
clear description of the problem;
date of the service or journey;
useful documentation;
photographs, if relevant;
solution request or customer expectation.

Any complaints relating to travel or tourist services must be communicated promptly during the trip, when possible, and formalized in writing within the terms indicated in the Terms and Conditions of Service.

10. Collaborations and partnerships

For partnerships with lodge, local suppliers, tour operators, creator, brand, business partners or special projects:

Email: INFO@REDLANDTOURS.COM

It is useful to indicate:

name and surname;
company or project represented;
website or professional profile;
type of collaboration proposed;
geographical area;
relevant information about the service or project.

11. Legal or administrative communications

For formal, administrative, fiscal or legal communications:

Redland Tours CC
57 Andimba Toivo-Ya-Toivo Street
Windhoek, Namibia

Email: INFO@REDLANDTOURS.COM

The communications sent by email are considered received when correctly delivered to the official address indicated, unless otherwise proven or otherwise applicable.

12. Hours and response times

Redland Tours operates between Namibia, Italy and the international context.

Response times may vary based on:

jet lag;
ongoing travel;
field activities;
transfers;
remote areas;
limited telephone or internet coverage;
local or international holidays;
complexity of the request.

Redland Tours aims to respond promptly, clearly and helpfully. Some enquiries, particularly those involving availability, suppliers, lodges, activities or administrative checks, may take longer.

13. Official channels

The official channels of Redland Tours are those indicated on this page and in the official communications sent by the team.

The customer is invited to pay attention to any communication from addresses, profiles or numbers not attributable to Redland Tours.

Redland Tours is not responsible for communications, payments or agreements made through unofficial channels, unless written confirmation by Redland Tours.

14. Contact Information Updates

Redland Tours may update this information for operational, administrative, legal or organizational reasons.

The updated version will be published on the site with indication of the date of the last update.